Westbrook Goods

Terms & Conditions

These Terms & Conditions govern your use of the Westbrook Goods website and purchases of video gaming equipment, gaming accessories, and related products available through our online store.

Our Business

Video Gaming Equipment & Accessories

Westbrook Goods is an online retail store specializing in video gaming equipment, gaming accessories, and related products for customers in the United States.

Our product selection includes gaming controllers, keyboards, mice, headsets, microphones, controller stands, charging accessories, desktop gaming accessories, cable management products, storage solutions, and other gaming-related equipment and accessories.

Business Category

Video Gaming Equipment & Accessories

Primary Market

United States

Ships From

Hong Kong

Store Operator

Weikoda Technology Co., Limited

1. Use of Our Website

You may use our website for lawful personal shopping and informational purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website in violation of applicable law.

We may restrict or suspend access to the website when reasonably necessary to protect our customers, our systems, or our business.

3. Pricing

Product prices are displayed on our website in the currency indicated at the time of purchase. Applicable shipping charges are displayed during checkout before an order is submitted.

We may update prices from time to time. Price changes do not affect orders that have already been accepted, except where correction is required by applicable law or where an obvious pricing error has occurred.

4. Orders & Acceptance

Placing an order through our website constitutes an offer to purchase the selected products. Orders may be subject to availability, verification, payment authorization, and reasonable fraud or security review.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving unavailable products, payment issues, suspected fraud, incorrect pricing, or inaccurate order information. Where applicable, affected customers will be notified.

5. Payment

Available payment methods will be displayed during checkout when payment services are enabled on the website.

Payment transactions may be processed by third-party payment service providers. Your use of a payment method may also be subject to the applicable provider’s terms and security procedures.

6. Shipping & Delivery

Westbrook Goods currently ships to customers in the United States. Orders are shipped from Hong Kong.

Our current estimated total delivery time for orders shipped to the United States is generally 3–7 business days from the date the order is successfully placed. This estimated timeframe includes order processing and transit time.

Orders are generally processed within 1–2 business days as part of this estimated total delivery timeframe.

Orders under $500 are subject to a $35 Standard Shipping charge. Orders of $500 or more qualify for Free Standard Shipping. The applicable shipping charge will be displayed during checkout.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to destination, carrier operations, customs processing, weather, transportation disruptions, peak periods, or other circumstances outside our reasonable control. Please refer to our Shipping Policy for additional information.

7. Shipping Information

Customers are responsible for providing accurate and complete shipping information. If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist before shipment, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.

8. Returns & Refunds

Customers may request a return within 14 calendar days from confirmed delivery, subject to the eligibility requirements in our Return & Refund Policy.

For change-of-mind returns, the customer is responsible for applicable return shipping costs. If an item is damaged, defective, or incorrect, Westbrook Goods will cover applicable return shipping costs when a return is required and the issue has been confirmed.

Once an eligible returned product has been received and inspected, approved refunds are generally initiated within 3–5 business days. Refunds will generally be issued to the original payment method used for the purchase.

After a refund has been issued by Westbrook Goods, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution.

Westbrook Goods does not charge a restocking fee. Please review our Return & Refund Policy for complete return eligibility and return instructions.

9. Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order. We will make reasonable efforts to accommodate your request before shipment, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

10. Customer Accounts

If customer account functionality is available, you are responsible for maintaining the confidentiality of your account credentials and for providing accurate account information. Please contact us if you believe your account has been accessed without authorization.

11. Intellectual Property

Website content, including text, graphics, layout, design elements, and other materials created for Westbrook Goods, may be protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit protected website content without applicable permission or legal authorization.

12. Third-Party Services

Our website may rely on third-party providers for services such as website hosting, payment processing, shipping support, analytics, security, and other operational functions. Those services may be subject to separate terms and policies provided by the applicable third parties.

13. Website Availability

We aim to keep our website available and functioning properly, but uninterrupted or error-free access cannot be guaranteed. Website access may occasionally be affected by maintenance, updates, technical issues, security requirements, or circumstances outside our reasonable control.

14. Product Warranties

Any warranty or remedy applicable to a particular product will be provided as described on the relevant product page or as required under applicable law. Nothing in these Terms & Conditions excludes rights or remedies that cannot lawfully be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, Westbrook Goods and Weikoda Technology Co., Limited will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or purchase of products. Nothing in these terms limits liability or consumer rights that cannot lawfully be limited or excluded.

16. Privacy

Our collection, use, and disclosure of personal information is described in our Privacy Policy. Please review that policy for additional information about how personal information is handled.

17. Applicable Law

These Terms & Conditions are governed by the laws of Hong Kong, without limiting any mandatory consumer rights or protections that may apply under the laws of the jurisdiction in which a customer resides.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, policies, or applicable legal requirements. The current version will be made available on this page.

Questions About These Terms?

If you have questions about these Terms & Conditions, a product, an order, shipping, returns, or refunds, please contact our customer support team.

Email: support@westbrookgoods.com

Phone: +852 9485 7051

Support Hours: Monday–Friday, 9:00 AM–6:00 PM HKT

Company Information

Westbrook Goods

Westbrook Goods is operated by Weikoda Technology Co., Limited.