Privacy Policy

Westbrook Goods is operated by Weikoda Technology Co., Limited. We respect your privacy and are committed to handling personal information responsibly and transparently.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you place an order, create an account, contact customer support, submit a form, or otherwise interact with our website.

This information may include your name, billing address, shipping address, email address, telephone number, order details, account information, and communications with our customer support team.

We may also collect technical information automatically, such as IP address, browser type, device information, operating system, pages viewed, referring URLs, approximate location derived from technical information, and other website usage data.

3. How We Use Personal Information

We may use personal information to:

• Process, confirm, fulfill, and manage orders.
• Arrange shipping and provide order tracking information.
• Process returns, refunds, cancellations, and customer service requests.
• Communicate with you about orders, products, policies, and support requests.
• Maintain and improve our website and shopping experience.
• Detect, investigate, and help prevent fraud, abuse, or unauthorized activity.
• Maintain business, accounting, tax, and transaction records.
• Comply with legal, regulatory, and contractual obligations.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping carts and sessions, understand website performance, and improve the user experience.

Some cookies or similar technologies may be provided by third-party service providers that support website functionality, security, analytics, or other services used on the website.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect the functionality of some parts of the website.

5. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business and provide services to customers.

These service providers may include:

• Payment processors and financial service providers.
• Shipping, logistics, and delivery providers.
• Website hosting, ecommerce, security, and technology providers.
• Email and customer communication providers.
• Professional advisers, auditors, or service providers.
• Government authorities or other parties when disclosure is required by applicable law.

7. Fraud Prevention & Security

We may use order, transaction, device, and account information to help identify suspicious or unauthorized activity and to protect customers, our website, payment providers, and our business.

We use reasonable administrative, organizational, and technical measures designed to protect personal information. However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

8. International Processing of Information

Westbrook Goods is operated from Hong Kong and serves customers in the United States. As a result, information may be processed or stored in countries or regions outside the location where you live.

Our service providers may also process information in different jurisdictions, depending on their infrastructure and the services they provide.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, recordkeeping, dispute resolution, fraud prevention, and legal or regulatory compliance.

Retention periods may vary depending on the nature of the information and applicable business or legal requirements.

11. Marketing Communications

If we send promotional or marketing communications, you may opt out of receiving them using the unsubscribe method provided in the communication or by contacting us.

Even if you opt out of marketing messages, we may still send transactional or service-related communications concerning your orders, account, returns, refunds, or customer support requests.

12. Children’s Privacy

Our website is intended for general ecommerce use and is not directed specifically to children. We do not knowingly seek to collect personal information from children in violation of applicable law.

13. Third-Party Websites & Services

Our website may contain links to third-party websites or use services operated by third parties.

Their privacy practices are governed by their own policies. We encourage you to review the privacy policies of third-party services you choose to use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements. The updated version will be posted on this page.