Shipping Policy

1. Shipping Destination

Westbrook Goods currently ships to customers in the United States.

Orders are shipped from Hong Kong. Shipping availability may depend on the destination address and available carrier services.

3. Order Processing

Orders are generally prepared for shipment within 1–2 business days after an order has been successfully placed and payment has been confirmed.

Order processing may include payment verification, order review, merchandise preparation, packaging, and shipment arrangements.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Orders placed outside normal business days will generally begin processing on the next applicable business day.

4. Shipment Confirmation & Tracking

When tracking information is available, shipment details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

If your tracking information does not update for an extended period, contact us at support@westbrookgoods.com and include your order number.

5. Shipping Address & Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number, city, state, ZIP code, and other applicable delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

6. Multiple Items & Separate Shipments

Orders containing multiple products may occasionally be shipped in more than one package when necessary for fulfillment.

If your order is divided into multiple shipments, the packages may arrive separately. Where available, separate tracking information may be provided for each shipment.

8. Lost, Damaged, or Missing Shipments

If your package appears to be lost in transit, arrives damaged, or you experience another significant delivery issue, please contact us as soon as reasonably possible at support@westbrookgoods.com.

Please provide your order number and a description of the issue. For damaged shipments, we may request photographs of the packaging and product to help us review the situation.

We will review the available information and assist with the appropriate resolution based on the circumstances.

9. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check the delivery area, mailbox, building reception or mailroom, and with other members of your household where applicable.

If the package still cannot be located, contact us with your order number and we will review the available delivery information.

10. Returned-to-Sender Shipments

A shipment may be returned to the sender if the carrier is unable to complete delivery, including situations involving an incomplete or incorrect address, unsuccessful delivery attempts, or other delivery restrictions.

If your shipment is returned to the sender, please contact our customer support team. We will review the circumstances and advise you of the available next steps.

11. Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before shipment, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

12. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

If you wish to return an eligible product, please contact us before sending the merchandise back so that our customer support team can provide the applicable return instructions.