Return & Refund Policy

1. Return Eligibility

To request a return, please contact Westbrook Goods within 14 calendar days from confirmed delivery.

Returned products should be in substantially the same condition in which they were received and should include the original accessories, components, manuals, and packaging where reasonably applicable.

Products that have been materially damaged, altered, misused, or modified after delivery may not qualify for a return unless the issue resulted from a defect or other problem that existed when the product was received.

2. How to Request a Return

Before sending any product back, please contact us at support@westbrookgoods.com and provide your order number, the item you wish to return, and the reason for the return.

If additional information is reasonably necessary to review your request, our customer support team may ask for photographs or other details relating to the product or order.

After your return request has been reviewed, we will provide the applicable return instructions. Please do not send merchandise back without first contacting us.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible after discovering the issue.

Please include your order number, a description of the problem, and, where reasonably requested, photographs showing the product, packaging, or issue.

Once the issue has been reviewed and confirmed, we will provide the appropriate instructions and available resolution based on the circumstances.

5. Return Packaging

Please package returned products carefully to help prevent damage during return transportation.

Where reasonably possible, include the product’s original packaging, accessories, components, manuals, and other materials received with the item.

6. Return Inspection

After a returned product is received, we will inspect it to verify the condition of the merchandise and the information associated with the return request.

We will notify you if additional information is reasonably required before the return can be completed.

8. Restocking Fees

Westbrook Goods does not charge a restocking fee for eligible returns accepted under this policy.

9. Exchanges

If you received a damaged, defective, or incorrect item and would like a replacement, please contact our customer support team.

Replacement availability depends on the product and the circumstances of the order. Our team will advise you of the available options after reviewing your request.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before shipment. However, we cannot guarantee that an order can be canceled once it has entered processing or has been dispatched. If the order has already shipped, the applicable return process may apply.

11. Refund Questions

If you have received confirmation that a refund was issued but the funds have not yet appeared in your account, please allow for your financial institution’s normal processing time.

If you still have questions about the status of your refund, contact us and include your order number so we can review the transaction.